Job Description

Position Overview-

At Pet Supplies Plus, we believe in providing an exceptional, neighborly experience for pets and the people who love them. As a locally owned and operated Pet Supplies Plus franchise, MPM Retail Holdings depends on friendly, dependable team members who care for our neighbors and their pets while maintaining high standards throughout our stores.

The Store Team Member is the foundation of the store team and supports neighbor service, daily operations, stocking, cleanliness, and pet care. Team members may spend more time in areas such as cashiering, stocking, or pet care based on store needs, but are expected to learn and support multiple areas of the business.

Key Responsibilities-

• Greet neighbors, understand their needs, and provide friendly, knowledgeable assistance with products and services.

• Learn about pets, products, promotions, and company programs to provide accurate recommendations and outstanding neighbor service.

• Process purchases, returns, and other register transactions with accuracy and efficiency while sharing applicable loyalty program information.

• Complete daily stocking and down stocking, store recovery, merchandising, price changes, and cleaning responsibilities.

• Safely unload and process delivery trucks using approved equipment and procedures after completing required training.

• Assist neighbors by carrying pet food, litter, aquariums, and other purchases to their vehicles when needed.

• Provide proper care for pets in the store, including cleaning habitats, feeding, watering, handling animals, and completing required documentation.

• Answer routine animal care questions within the team member's training and promptly seek leadership assistance when needed.

• Follow standards for cleanliness, animal care, safety, security, cash handling, and overall store conditions.

• Support coworkers and assist in other areas of the store when additional help is needed.

• Communicate neighbor, animal care, operational, or safety concerns to store leadership.

• Perform other duties and responsibilities as assigned based on the needs of the business.

Role Expectations-

Store Team Members are expected to take ownership of their assigned responsibilities, remain engaged with neighbors, and contribute to a clean, safe, and welcoming store. Dependability, teamwork, flexibility, and a willingness to learn are essential to success in this role.

MPM Retail Holdings supports continued learning through Pet Supplies Plus training resources, including the Pet Degree pay-for-knowledge program when available and applicable.

Qualifications-

• Previous retail or customer service experience preferred but not required.

• Interest in pets and a willingness to learn about animals, products, and services.

• Strong communication, teamwork, and customer service skills.

• Ability to complete tasks accurately, follow procedures, and respond positively to coaching.

• Dependable with reliable transportation.

• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

• Ability to stand and walk for extended periods and frequently bend, kneel, reach, and climb ladders or step stools.

• Ability to regularly lift, carry, push, or pull merchandise weighing 40-65 pounds.

• Ability to safely operate required store equipment after completing appropriate training.

MPM Retail Holdings is an independently owned and operated Pet Supplies Plus franchisee.

MPM Retail Holdings is a locally owned and operated Pet Supplies Plus franchise serving communities throughout North and South Carolina. As an independently owned franchise, we combine the resources and recognition of the Pet Supplies Plus brand with the culture, flexibility, and personal connection of a local business.
We believe great stores start with great teams. Our culture is built around taking care of our Neighbors, supporting one another, maintaining high standards, and creating an environment where team members can learn and grow. We value reliability, teamwork, a positive attitude, and a genuine desire to create great experiences for pets and the people who love them.
We are committed to developing talent from within and providing opportunities for team members to build their careers in retail leadership, store operations, and professional pet grooming. Whether you’re looking for your first job or your next leadership opportunity, MPM Retail Holdings offers the chance to grow with a local company while being part of the Pet Supplies Plus family.

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